privacy Policy
PRIVACY POLICY
NTS is committed to protecting your privacy. We comply with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This Policy applies to personal information NTS collects from you via:
- our websites, social media, telephone, email, fax, in person, or in writing; and
- provided by third parties in some instances.
The Privacy Act governs the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. Information about the Australian Privacy Act may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/privacy/the-privacy-act/.
Where you provide us with your personal information it will only be used for the purpose for which you provided it. We will not use it for any other purpose without your consent.
This policy refers to all company’s trading as “NTS” or “Northside Technical Services”: Northside Technical Services Pty Ltd.
WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.northsidetechnicalsolutions.com.au and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
If you choose not to disclose your personal information for the purposes of doing business with NTS, or request removal of your personal information from NTS databases, then we may not be able to conduct business with you or inform you about business opportunities that may arise through tendering or contracts made with NTS.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
WEBSITE
NTS will not intentionally collect personally identifiable information to its websites. Like most web sites, NTS’s web sites create log files that show the IP address of the visitor, date, time, and pages visited.
This information is aggregated to generate statistics about user access to our web site. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the internet service provider’s logs. Cookies will not be used for general tracking purposes but may be used where functionality requires it.
SENSITIVE INFORMATION
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
USING A PSEUDONYM
You can choose to interact with us anonymously or by using a pseudonym where it is lawful and practicable. Your decision to interact anonymously or by using a pseudonym may affect the level of interaction and service we can offer you. For example, we may not be able to investigate a privacy complaint where you use a pseudonym or choose to remain anonymous. We will inform you if this is the case and let you know the options available to you.
EMPLOYMENT APPLICATION
Where you provide information to NTS in relation to an employment application the personal information you provide will only be collected, held, used and disclosed for the purposes of considering your potential employment with NTS.
Where you provide the details of referees, you must confirm that you have informed the referees that you are providing their contact information to NTS and they have consented to us contacting them and discussing the information you have provided in relation to the job application.
THIRD PARTIES
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be disclosed in a number of circumstances including the following:
- for the purpose of dealing with your request, enquiry, contractual dealing or otherwise providing you with services,
- to contact clients, business contacts and individuals associated with providing services or business dealings with NTS
- to market our services
- to assess job applicants
- to service providers who assist us in operating our business. These organisations are required to comply with the principles of this Privacy Policy
- Where required or authorised by law
SENDING PERSONAL INFORMATION OVERSEAS
We do not send personal information overseas except where required for the purposes of providing services to a client.
SECURITY OF PERSONAL INFORMATION
We take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorised persons. Transmissions sent to or from NTS are routinely monitored for quality control and systems administration, and the data servers upon which the information is stored are password protected and login secured.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
GOVERNMENT IDENTIFIERS
NTS does not adopt government related identifiers. We do not use or disclose government related identifiers of individuals except where required to meet Australian law or State/Territory regulation.
ACCESS TO YOUR PERSONAL INFORMATION
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. We will generally provide you with access to any personal information we hold about you on request. You will need to provide proof of identity to us so we can process your request. In limited circumstances, however, access may be refused if required or permitted by law. If we do not provide you with access, we will explain the reasons for our refusal in writing.
We do not charge for applications to access your personal information but may charge a reasonable fee to cover the cost of giving access, such as photocopying costs. We will advise you if such a charge applies before your request is dealt with.
MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
POLICY UPDATES
This Policy may be varied from time to time and an updated version will be posted on the NTS websites. Please check our websites regularly to ensure that you have the most recent version of the Policy.
Last Updated 15th of July 2024
PRIVACY POLICY COMPLAINTS AND ENQUIRIES
If you wish to access your personal information held by us, request a correction be made to your personal information or make a complaint about how we have handled your personal information, please contact via info@northsidetechnicalsolutions.com.au.
